Delivery is the part of online selling buyers remember most. A product that arrives late or damaged can undo all your good work. Plan your delivery before you launch and you will avoid most problems.
1. Decide where you deliver
Start with the area you can serve well. Many shops begin with local delivery in their city and expand later. In GoSeller you can set delivery zones and restrict orders to the pincodes you serve, so customers outside your area know before they order. See GoSeller's shipping and delivery tools.
2. Choose a delivery method
- Your own delivery: best for food, groceries and nearby customers.
- Local delivery partners: useful for same-day delivery within a city.
- Courier services: needed for orders to other cities and states. Compare rates, pickup options and coverage for your pincode.
3. Pack to protect
Use a sturdy box or mailer that fits the product, add padding for fragile items, and seal parcels well. Add a thank-you card and your store link. Good packaging reduces damage and makes your brand look professional.
4. Set clear delivery charges and times
Show delivery charges at checkout and state realistic delivery times on your store. Surprises at checkout cause abandoned carts. Free delivery above an order value is a simple way to encourage bigger orders.
5. Keep customers updated
Confirm every order, then update the customer when it ships and when it is out for delivery. Live order tracking in your store lets buyers check status themselves, which saves you time.
6. Write a clear shipping and return policy
Explain where you deliver, how long it takes, what it costs, and what happens if an item arrives damaged. A clear policy builds trust and makes problems easier to solve.
Read more about choosing payment options for your store and offering cash on delivery, or create a free online store with delivery zones built in.
Frequently asked questions
Many start with their own local delivery and use courier services for other cities. Choose based on your products, order volume and where your customers are.
Yes. In a GoSeller store you can set delivery zones and restrict orders by pincode.
Use a box that fits the product, add padding for fragile items, seal parcels well and mark fragile packages clearly.
Deliver with confidence
Set delivery zones, charges and live order tracking in your free GoSeller store.
