Refund Policy

Refund, Return & Cancellation Policy

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GoSeller (“we”, “our”, “us”) is a technology platform that enables independent merchants to create and operate their online stores. We do not sell products, fulfill orders, or manage shipping. All product‑related responsibilities belong solely to the merchant.

This policy explains our stance on refunds, returns, and cancellations for purchases made through merchant stores using our platform.

1. All Sales Are Final

All purchases made through merchant stores operating on GoSeller are non‑refundable.
Once an order is placed and payment is completed, it cannot be cancelled, returned, or refunded under any circumstances.

2. No Returns or Exchanges

GoSeller does not accept or process:

• Returns
• Exchanges
• Order cancellations
• Partial refunds

Customers must contact the merchant directly for any product‑related concerns.

3. Merchant‑Handled Exceptions

While GoSeller does not offer refunds or returns, individual merchants may choose to provide:

• Replacements for damaged or defective items
• Corrections for incorrect items shipped

Such exceptions are entirely at the merchant’s discretion.
GoSeller does not verify, enforce, or manage merchant refund or return policies.

4. Digital Products & Services

All digital goods, subscriptions, and services are strictly non‑refundable once delivered, accessed, or activated.

5. Chargebacks

Initiating a chargeback without contacting the merchant may result in:

• Account suspension
• Denial of future purchases
• Submission of evidence to the payment provider

GoSeller will provide platform‑level transaction logs but is not responsible for product‑related disputes.

6. Contact for Refund or Return Questions

For any questions regarding:

• Refunds
• Returns
• Cancellations
• Product issues

Please contact the merchant from whom you made the purchase.
GoSeller cannot assist with refund or return inquiries.

Contact us for any disputes

Email: [email protected]

Shipping Policy

GoSeller (“we”, “our”, “us”) is a technology platform that enables independent merchants to create, manage, and operate their online stores. We do not sell, ship, or deliver any products listed on merchant stores using our platform.

This Shipping Policy explains our role and the responsibilities of merchants who use our services.

1. We Do Not Ship Products

GoSeller does not:

• Ship or deliver any products
• Manage logistics, couriers, or transportation
• Handle packaging, dispatch, or tracking
• Guarantee delivery timelines

All physical goods sold through stores built on our platform are solely shipped by the respective merchants.

2. Merchant Responsibility

Each merchant using our platform is fully responsible for:

• Their own shipping methods and carriers
• Shipping fees and delivery timelines
• Packaging and dispatch
• Tracking information
• Handling lost, delayed, or damaged shipments
• Compliance with regional and international shipping regulations

Customers must review the merchant’s individual shipping policy before placing an order.

3. No Liability for Shipping Issues

GoSeller is not liable for:

• Delays in delivery
• Lost, stolen, or damaged packages
• Incorrect shipping information provided by customers
• Courier errors or service failures
• Customs delays or import restrictions

Any shipping‑related disputes must be resolved directly with the merchant or their chosen courier.

4. Tracking & Delivery Updates

Tracking information (if provided) is generated and shared by the merchant, not by GoSeller.
We do not verify or control the accuracy of tracking updates.

5. Digital Products

If a merchant sells digital goods, delivery is handled directly by the merchant.
GoSeller does not deliver or host merchant digital products unless explicitly stated.

6. Contact for Shipping Questions

For any questions about your order’s shipping status, delivery, or tracking, please contact the merchant from whom you made the purchase.

GoSeller cannot assist with shipping inquiries.